With an average of 40,000 monthly visitors, Europe Contact Center ( www.europecontactcenter.com ) is already the most expressive on-line journalistic initiative in Europe focused upon the call and contact centre industry.

The Contact Centers Portal was born in Portugal in 1999 with a team of 10 professionals with a clear mission: to provide quality information and insight into the call / contact center industry, as the first ever media to focus on this issue. Our portal comprises a group of specialised websites for three independent linguistic and cultural communities: Portuguese, Spanish and English. Our audience comes not only from Europe but also from other Latin American countries like Brazil, Mexico and Chile.

Writing for us regularly are already some experts from software production companies (Cisco, IBS, SAP, SAS), call centre managers who reflect on the main issues in their respective countries (like Garlands Call Centres in UK) but also from independent consultancy firms (like ContactBabel, Strativity Group and DMG Consulting).

Apart from the editorial task, our portal developed a competence center providing consultancy on implementation and deployment of call / contact centers, always from a vendor-agnostic perspective.

Europe Contact Center bolstered the creation of two European taskforces: Citimatic ™ – Voice Enabled Services for Citizen Communication Centers and Contact Center BI ™ – Business Intelligence solutions for Contact Centers.

www.europecontactcenter.com