Congress Participation

Success stories, user stories, industry comprehensive solution reports – the range of topics covered in the congress-forum stretches from customer retention strategies to service and support to company resource planning.

If you would also like to participate in the congress program or would like to suggest a speaker, then please complete a “Call for Paper”.  We look forward to your suggestions.

If you have any questions, do not hesitate to contact me.

Andrea Herbst
+49 911 970058-74
+49 911 970058-66
[email protected]

Call for paper (Please note that this content is only available in German)



  • Adress management/Listbroking
  • Analytical CRM
  • Augumented Reality
  • Field Control
  • Complaint
  • Business Intelligence
  • CRM Blogs/Twitter/Podcasts
  • Call Center Solutions
  • CRM Best Practices
  • CRM on Demand
  • CRM and customer support services
  • Privacy
  • Dialogue marketing
  • Integrated Client
  • Campaign management
  • Customer loyalty
  • Customer based navigation
  • Customer value analysis
  • Customer management
  • Customer service tmanagement
  • Lead generierung/Lead management
  • Marketing/Sales and Web 2.0
  • Mobile CRM/Mobile Marketing/Mobility
  • New CRM-Strategies
  • Customer acquisition
  • Open Source CRM
  • Sales Force Management (SFA)
  • Security
  • Service-CRM
  • Social Communities
  • Software AS A Services (SaaS)
  • Software On Demand
  • Masterdata Management
  • Sales management
  • Sales and marketing automation
  • Sales support