Strategies of customer connection

Products and services are intrinsically getting more and more tradable, so the right concepts that connect the customers to the company effectively have become even more important.  Visitors to the CRM-expo will find the solutions and strategies with which the company can build customer loyalty.  The topics include selective methods for the increase of customer satisfaction, intelligent and professional complaint management, the development of client-specific product variation, bonus systems, "Buy-in-follow-on" strategies, and product bundling.

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Beratung
Beratung


Themenschwerpunkte:

  • Adress management/Listbroking
  • Analytical CRM
  • Augumented Reality
  • Field Control
  • Complaint
  • Business Intelligence
  • CRM Blogs/Twitter/Podcasts
  • Call Center Solutions
  • CRM Best Practices
  • CRM on Demand
  • CRM and customer support services
  • Privacy
  • Dialogue marketing
  • Integrated Client
  • Campaign management
  • Customer loyalty
  • Customer based navigation
  • Customer value analysis
  • Customer management
  • Customer service tmanagement
  • Lead generierung/Lead management
  • Marketing/Sales and Web 2.0
  • Mobile CRM/Mobile Marketing/Mobility
  • New CRM-Strategies
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  • Open Source CRM
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  • Security
  • Service-CRM
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  •